VINEY Shipping Policy

Last updated August 25, 2026

Order processing

Orders are generally processed within 1 to 3 business days. Business days exclude weekends and public holidays. During product launches, promotions, or peak periods, processing may take longer.

Estimated delivery after dispatch

United States: approximately 3 to 6 business days.

International destinations: approximately 12 to 26 business days.

Delivery estimates are not guarantees. Carrier delays, customs clearance, weather, remote destinations, and other events outside our control can affect delivery time.

Shipping charges

Available shipping methods and charges are shown at checkout based on the delivery address and order. Any promotion for free or reduced shipping will be shown before payment.

Tracking

When tracking is available, we will send the tracking information after the order ships. Tracking can take up to 48 hours to show movement after a label is created.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, or customs fees charged by the destination country. Unless shown as prepaid at checkout, these charges are the customer's responsibility.

Address accuracy

Customers are responsible for entering a complete and accurate delivery address. Contact support@viney.store as soon as possible if an address needs correction. We cannot guarantee changes after an order enters processing or ships.

Delayed, lost, or damaged parcels

If tracking has not updated for an extended period, or a parcel arrives damaged, contact support@viney.store with the order number and relevant photos when applicable. We will review the shipment with the carrier and provide the available next steps.

Contact

For shipping questions, email support@viney.store or use https://viney.store/pages/contact.