VINEY Return & Refund Policy

We accept return requests made within 30 days after delivery.

Return eligibility
Items must be unused, unworn, with original tags and packaging, and accompanied by proof of purchase.

Starting a return
Contact support@viney.store or use our Contact Us page before sending an item. If the return is approved, we will provide instructions and the return destination. Items sent without prior authorization may not be accepted.

Damaged or incorrect items
Please inspect your order when it arrives. Contact us promptly if an item is defective, damaged, or incorrect so we can review the issue and make it right.

Exceptions
We cannot accept gift cards, personalized items, hygiene-sensitive items after opening, or items clearly marked as final sale. Contact us if you are unsure whether an item is eligible.

Exchanges
The fastest way to exchange an item is to request a return and, after approval, place a new order for the replacement item.

European Union 14-day cancellation right
If an order is delivered into the European Union, you may cancel or return it within 14 days without giving a reason, subject to applicable law. The item must be unused, unworn, with tags and original packaging, and include proof of purchase.

Refunds
We will notify you after receiving and inspecting the return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed after approval, contact support@viney.store.

Original shipping charges are non-refundable unless the item was defective, damaged, or incorrect. Any return-shipping responsibility will be confirmed before the return is authorized.